Good Questions.
Working with an organization such as PixelGood® for the first time often prompts a few questions. Found below is a listing of such commonly asked questions. If you have additional inquiries beyond those covered here, please send a note via the contact form.
General / Services / Payment Methods / Project Management
General
Q: Who or What is PixelGood®?
Based in metropolitan Washington D.C., and founded by Principal Christopher Duncan, PixelGood® works with an evolving cast of freelancers and contractors to provide creative solutions that promote brands, products and services for businesses and organizations. For nearly a decade, Mr. Duncan has championed such communications—through the visual disciplines of identity, print and Web design. The firm’s moniker derives from the “pixel”—the smallest unit of design measurement to form an image—and just like its namesake, PixelGood® works to shape a brand’s image by imparting a memorable impression to its audience.
Q: How Can PixelGood® Help My Business?
It takes skill and experience to simplify all the complex components of an effective communications campaign. Well-versed in the disciplines of corporate identity, print, and Web allows PixelGood® to work cross-medium and cross-platform to help you uniquely reach your audience. PixelGood® partners with various types of businesses and organizations, and can manage projects entirely from scratch or as a specialty resource to augment your project’s team.
Q: What Are Your Rates?
PixelGood® works with clients on projects that have a set budget. Since every project is unique, every budget is different. Indicate what type of project and budget you have in mind, and PixelGood® can help you sort your options and maximize your investment.
Q: How Do I Get Started With My Project?
If you’re not sure what type of project to pursue and you wish to work with PixelGood® to help you sort your options, you can start with a consultation request.
If you already know what type of project you wish to pursue, you can complete the appropriate project survey and PixelGood® will follow up with a proposal for your review.
Q: How Quickly Can You Deliver?
PixelGood® works with each client to determine a mutual project schedule before any work begins.
Services
Q: What Services Do You Provide?
Corporate Identity Systems
- Logos
- Logo applications
- Business cards
- Corporate Identity Standards/Manuals
- Envelopes
- Letterhead
- Stationery
- Custom formats (based on project’s relevance)
Printer referrals are available as well as coordination with your chosen print vendor.
To request a consultation or proposal, please visit the Corporate Identity area of the surveys section.
Print Media
- Advertisements (magazine or newsprint)
- Annual reports
- Billboards and large format
- Book jackets, covers and interiors
- Brochures
- CD/DVD covers/inserts and packaging
- Direct mail campaigns
- Flyers/handouts
- Newsletters
- Posters
- Tradeshows and displays
- Custom formats (based on project’s relevance)
Printer referrals are available as well as coordination with your chosen print vendor.
To request a consultation or proposal, please visit the Print Media area of the surveys section.
Web Media
- Websites/pages (New from scratch or website redesigns that adhere to current Web standards, best practices and usability trends)
- Web coding (X/HTML, CSS, JavaScript, PHP, “AJAX”, DOM Scripting)
- Banner ads
- Email blasts/newsletters
- Flash intros/websites
- Custom formats (based on project’s relevance)
Domain name registration, website hosting, search engine optimization/submission, and content management system (CMS) integration is available and often included in website design proposals.
To request a consultation or proposal, please visit the Website Planner area of the surveys section.
Campaigns (Mixed Media)
Any combination of the above media types, generally used together in a communications campaign. To request a consultation or proposal, please visit the Campaign area of the surveys section.
Payment Methods
Q: What Formats Do You Accept?
PixelGood® accepts company checks and credit card payments for services rendered.
Q: When Do I Provide Payment For My Project?
PixelGood® provides invoices for all work completed. Fifty percent (50%) is due at project start, with the remainder due at project completion. For projects with a larger duration, billing is likely to occur at project milestones.
Q: Do You Charge For Changes/Revisions?
A proposal with contract/working agreement is provided for every project and states the agreed-upon work to be completed, as well as any included change/revision provisions. Charges are commonly added for any changes/requests that are made outside the scope of the original project agreement.
Project Management
Q: How Can I Send You Files For Use With My Project?
Depending on your comfort level, you may:
- Send a physical CD/DVD containing files.
- Attach files via email.
- Upload files to the FTP site.
Upon a project’s start, PixelGood® will provide your project manager with an FTP address and login area to which files may be submitted. If you prefer to send files as email attachments, a compressed file format (i.e. .zip, .rar or .tar) will be best, especially if there are multiple files to send.
Next Steps
PixelGood® enjoys hearing from prospective clients. To submit a request for a consultation or proposal, please visit the surveys section and choose from the desired project type.